Privacy Policy

Effective Date: [01-06-2026]
Business Name: Mattress Carnival
Website: www.mattresscarnival.com
Store Address: 204 N Lowry St, Smyrna, TN 37167
Phone: (615) 488-6311
Email: info@mattresscarnival.com

Introduction

Mattress Carnival respects your privacy and is committed to protecting the personal information you share with us when you visit our website, shop online, visit our showroom, contact us, sign up for promotions, request delivery, apply for financing, or interact with us through phone, text, email, social media, or advertisements.

This Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, and what choices you have regarding your information.

By using our website, placing an order, submitting a form, signing up for our VIP list, contacting us, or purchasing from Mattress Carnival, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Information You Provide Directly

This may include your name, billing address, delivery address, email address, phone number, order details, mattress preferences, sleep comfort preferences, financing inquiry details, customer service messages, reviews, survey responses, and any other information you provide when contacting us or using our website.

Order and Transaction Information

When you place an order, we collect information related to your purchase, including products purchased, order total, payment status, delivery or pickup method, delivery notes, special instructions, refund or exchange history, and customer service records.

Payment information is processed through secure third-party payment providers and Shopify. Mattress Carnival does not intentionally store full credit card numbers on its own systems.

Website and Device Information

When you visit our website, we may automatically collect information such as your IP address, browser type, device type, operating system, pages viewed, products viewed, referring website, search terms, approximate location, session activity, cookies, pixels, and analytics data.

Marketing and Communication Information

If you sign up for email, SMS, VIP updates, promotions, or abandoned-cart reminders, we may collect your contact details and communication preferences. You may unsubscribe from marketing emails using the unsubscribe link in our emails, and you may opt out of SMS messages by replying “STOP,” when available.

Financing-Related Information

If you apply for financing through a third-party financing provider, the information you provide may be collected directly by that provider. Mattress Carnival may receive limited information such as approval status, order eligibility, transaction status, or customer service details. Financing providers have their own privacy policies and terms.

How We Use Your Information

We use your information to process orders, arrange delivery or pickup, communicate about purchases, provide customer support, recommend products, operate our website, improve our store experience, prevent fraud, manage returns or exchanges, process warranty-related requests, send marketing messages with your consent where required, personalize advertising, comply with legal obligations, and protect our business.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, advertising tools, and similar technologies. These tools help us remember your preferences, keep your cart working, understand website performance, improve our advertising, measure conversions, and show relevant offers.

You may manage cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

How We Share Information

We may share information with Shopify, payment processors, delivery partners, financing providers, email and SMS platforms, advertising platforms, analytics providers, fraud-prevention services, customer support tools, professional advisors, legal authorities when required, and service providers who help us operate our business.

We do not sell personal information for direct cash payment. However, certain advertising, analytics, or retargeting activities may be considered “sharing,” “targeted advertising,” or similar terms under some privacy laws. You may contact us to request more information or to opt out where applicable.

Data Retention

We keep personal information only as long as reasonably necessary for business, legal, tax, fraud-prevention, customer service, warranty, delivery, accounting, and recordkeeping purposes. Order records may be retained for a longer period because they are needed for tax, warranty, accounting, and customer service purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No online system is completely secure, and we cannot guarantee absolute security. Customers are responsible for keeping account login credentials private and notifying us if they suspect unauthorized access.

Children’s Privacy

Our website and services are intended for adults and household purchasers. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of information, a copy of certain information, or opt out of certain advertising or data sharing. Tennessee’s Information Protection Act took effect July 1, 2025 and gives covered Tennessee consumers more transparency and control over certain data collection and processing activities.

To make a privacy request, contact us at:

Email: info@mattresscarnival.com
Phone: (615) 488-6311
Mail: Mattress Carnival, 204 N Lowry St, Smyrna, TN 37167

We may need to verify your identity before completing certain requests.

Third-Party Links

Our website may contain links to third-party websites, financing providers, delivery services, manufacturer websites, social media platforms, or advertising platforms. We are not responsible for the privacy practices or content of third-party websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website after updates means you accept the revised policy.